Terms of Service
TERMS OF SERVICE
By using any of Ticketwise’s services, including any services found on the website, you agree to voluntarily consent to any and all Terms of Service found herein.
Ticketwise has the right to modify this Terms of Service agreement at our discretion, and the terms will become effective immediately upon publication to this website.
We provide the ticketing software used to process ticket sales and admissions for the events on this website. We are not responsible for the production, experience or cancellation of events on our system. If you are unsatisfied with your experience with an event listed on the Ticketwise system, you must speak to a valid representative of the event or venue.
Status as Content Provider
Ticketwise is not responsible for any content posted or displayed on any page within the Ticketwise website by our registered clients. Such information does not represent the viewpoints or opinions of our company. Ticketwise cannot be held responsible for any agreements, contracts, unfulfilled promises or any communication made between one of our clients and a third party. Ticketwise is not responsible for any illegal or unlawful material — including defamatory or copyrighted material — posted to an event page by a client on our system.
Accuracy of Information
Users of any of Ticketwise services certify that any information provided to us is complete and accurate. Ticketwise will make every effort to validate the billing information you provide to us; however, if we are unable to do so, we reserve the right to cancel your tickets or prohibit you from using this website.
Alteration of Event Listings
Ticketwise reserves the right to expunge any event from the Ticketwise website at any time, under any circumstances, and for any reason.
Ticketwise is unable to offer refunds after a ticket has been purchased; however, a refund may be issued when an event is canceled.
If an event is canceled, a refund in the amount of the face value of the ticket will be issued to customers who purchased tickets. Service, delivery and transaction fees will not be refunded. The event organizer will have control over refund availability and duration. Ticketwise will not be able to issue refunds until any outstanding balance for the refunds has been compensated by the event organizer.
If an event is postponed to a later date, it is the client’s responsibility to update the listing and notify Ticketwise and/or ticket buyers. In such a case, the event organizer is required to accept outdated tickets at the door for entrance into the event. No refunds will be issued for postponed events. Existing tickets remain valid for the event.
Ticketwise Ticket Purchasing Fees
Non-refundable service fees may be added to each ticket and/or order. By purchasing tickets from Ticketwise, you agree to pay these fees and understand that the fees will not be refunded under any circumstances. The customer is responsible for any carrier fees associated with mobile ticket delivery.
Acceptable Methods of Payment
Ticketwise currently accepts Visa or MasterCard cards for payment. All transactions will post a TICKETWISE memo on your billing/bank statement.
Refusal of Services
Ticketwise reserves the right to bar any registered client from use of any or all of Ticketwise’s services at any time, under any circumstances, and for any reason. Violation of any of the guidelines below will always result in such punitive action.
Posting or linking to any illegal or unlawful content — including defamatory or copyrighted materials — on the Ticketwise website will result in the termination of all services that Ticketwise provides.
Posting any of the following on the Ticketwise website may result in the termination, without compensation, of all services that Ticketwise provides:
- Any communication that incites or promotes racism, sexism, homophobia, bigotry or physical harm to others
- Any communication that promotes harassment of others
- Any pornographic or sexually explicit material
- Any communication that solicits personal information for commercial or advertising purposes that is not otherwise approved by Ticketwise
- Any communication intended to engage others in commercial activities that is not otherwise approved by Ticketwise
Ticket Purchasing Limits
In order to discourage unfair ticket purchase practices, clients may set maximum limits for the number of tickets purchased per person. Ticketwise is not responsible for these limits, nor are we able to circumvent them in any way. Any attempted or actual circumvention of these limits by a customer will result in the termination of any further use of any Ticketwise services and the nullification of any tickets purchased.
Unlawful Ticket Reselling
Ticketwise in no way condones the unlawful resale of tickets. Any unlawful attempt to resell tickets purchased through Ticketwise will result in Ticketwise terminating those tickets without compensation, as well as the customer being barred indefinitely from use of any Ticketwise services.
Violation of Terms
If you violate any of the terms herein, Ticketwise reserves the right to terminate your account, bar you from using any Ticketwise services, cancel any ticket orders and take appropriate legal action.
Ticketwise is not responsible for any content or services provided by any websites outside of the Ticketwise website. This includes any content posted on the event organizer’s website or on any sites linked from the event pages.
If you select a payment plan during checkout, your tickets will be reserved at the time of purchase. We will charge your credit card at the time of purchase and again automatically on all dates designated in your payment plan. Once your account is paid in full, your tickets will be delivered. If we are unable to process any scheduled payment, we will contact you to update your payment information. If you do not complete your payments as planned, your order may be subject to cancellation, and you will forfeit any payments. This decision is left to the discretion of the event organizer. Please note that if the order is canceled, you will lose your ticket reservation, and the tickets will be returned to the inventory for another customer to purchase.
We use third-party advertising companies to serve ads after you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, you can read more on this page.
Children under the age of 13 are prohibited from using Ticketwise.
Ticketwise grants you a non-exclusive right to access the Ticketwise Service for the purposes of browsing the site, searching for events, registering for events, and interacting with events, organizers, and Ticketwise. The following uses of the Service — including the site and all functions therein — are strictly forbidden:
- Using the Service in any way that violates the Terms of Service;
- Using the Service in any way that breaches any applicable local, national, or international laws and regulations;
- Attempting to reverse engineer, disassemble, decompile, or otherwise disclose the underlying source code or infrastructure of the Service;
- Using the Service for fraudulent activity or activity that facilitates fraud;
- Using or enabling others to use bots, scrapers, spiders, or any other automated means to access the Service for any purpose without the written permission of Ticketwise;
- Using or enabling others to use the Service in a way that imposes what Ticketwise deems to be an illicit, excessive, or unnecessarily heavy burden on our infrastructure, regardless whether such activity is an intentional attempt to interfere with the proper operation of the Site;
- Bypassing or enabling others to bypass any measures we take to restrict access to unauthorized areas of the Service.