Frequently Asked Questions
Ticketwise is unable to offer refunds after a ticket has been purchased. However, a refund may be issued when an event is canceled.
In the unfortunate event that an event is canceled, a refund in the amount of the face value of the ticket (not including service and delivery fees) will be issued. Service and delivery fees will not be refunded. The event promoter will have control over refund availability and/or duration. Ticketwise will not be able to issue refunds until any outstanding balance and/or refunds are compensated by the event promoter.
Based on the popularity or availability of events, most tickets cannot be exchanged once they are purchased. In the case that an alternate date is available, we will do our best to help you. Tickets cannot be exchanged less than 3 days before a performance, or after a performance has occurred.
You may enter a valid discount code during the checkout process. The total will be updated to reflect any discount before payment is made. Discounts cannot be applied after an order has been completed.
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